Please call our office on:
Phone: 01732 792022
or: 01732 494338
Your privacy is of foremost importance to Sinclair-Strong Consultants Ltd. (SSC)
We are committed to responsible and secure use of your data in compliance with the terms of the General Data Protection Regulation (GDPR) 2018. SSC is registered with the Information Commissioners Office (ICO).
SSC has a legitimate interest in processing Personal and Sensitive (Special Category) data to provide psychological and other health related services.
The purpose of this statement is to advise you of what personal information SSC collects and holds, why this data is collected, how long it is kept, and what your rights are regarding the storage of your personal data.
We collect personal information from you through your contact with us.
SSC is a data controller and responsible for its own data management and will abide by this privacy statement.
SSC collects personal data such as name, address, date of birth, gender, telephone numbers, email address, referrer’s details, emergency contact details, GP/medical practitioner details, and employer’s details. We also collect any data you, a family member and/or friend provides regarding your personal and family background and potentially sensitive data relating to medical and mental health conditions.
We use your information in the following ways:
To provide clients with mental health, disability, and related services.
To notify you about changes to your appointments and the services SSC provides.
To fulfil any administrative, legal, ethical, and contractual obligations.
On occasions, SSC will provide information on training, workshops, blogs, electronic mailings, or newsletters specific to SSC services only.
We will not share any information about you with other organisations or people,
except in the following situations:
Consent – We may share information with relevant medical professionals, or others whom you have requested or agreed we need to contact.
Serious harm – We may share your information with the relevant authorities if we have reason to believe that this may prevent serious harm to you or another person.
Compliance with law – We may share information when the law requires us to, i.e., safeguarding, terrorism, drug trafficking and serious crime.
Clinical Will – We have a clinical will which means in the event of sudden death or a serious accident or illness, a named colleague will be able to access contact details so we can notify clients.
Supervision – It is an ethical requirement for any clinician offering mental health, disability, and related services to have regular supervision. Any supervisor used is an accredited member of the relevant accrediting body and works within their ethical framework.
Electronic files are stored on encrypted servers and devices, with up-to-date Antivirus and Firewall software.
Unauthorised access to data is prevented by using restricted permission controls and multi-factor authentication.
SSC implements the principle of least privilege - only clinicians that require access to specific client data are granted access.
All information is limited to SSC’s administrators, associates and any other personnel required to maintain SSC’s services.
SSC is a data controller and any individual employed by SSC is a data controller agent and is required to abide by this privacy statement.
SSC Partner organisations may be granted access to SSC data to provide services in relation to SSC’s own services. In these instances, the Partner organisation becomes a data processor and/or hold their own privacy statement that complies with the GDPR (2018) terms.
Formal electronic reports transmitted externally are protected using encryption and/or password protection.
Request for personal data we hold for a data subject can be presented via a completed Subject Access Request (SAR) form. We will process your request within one month, however it may take longer if your request is complex.
The SAR form is available upon request via:
Postal addressed to: SAR, Sinclair-Strong Consultants Ltd. Building 80, Churchill Square, Gibson Drive, Kings Hill, West Malling, Kent, ME19 4YU
SSC’s website, www.sinclairstrong.co.uk does not store your data, other than required cookies, should you allow. The website contact request form transmits your details to us without saving any of the data content submitted.
Client contact details and digital communications with SSC may be stored on computers and mobile devices. All devices containing client data are required to have access restrictions in place and data encrypted for security purposes.
You can withdraw your consent for SSC to store and process your data at any time. However, health care legislation may prevent all or part of your request. You will be advised if this is the case.
If you withdraw your consent for SSC to store and process your data whilst receiving health, disability and related services provided by SSC, all the services will be discontinued immediately.
SSC may not be able to delete your data if it relates to health and medical care we have provided to you due to health care legislation. You will be advised if this is the case.
You can withdraw your consent by stating this in writing or email to: firstname.lastname@example.org
If you have any concerns about the way SSC stores and processes your data, please contact email@example.com
If, after contacting us you feel your issue has not been resolved effectively, you have the right to contact the Information Commissioners Office (www.ico.org.uk)
Changes to this policy
This document is regularly reviewed in line with GDPR (2018) Legislation.